Terms of Service

1. Agreement to these terms

These Terms of Service (the "Terms") are a binding agreement between you — the individual or entity that creates an account or uses the service ("you" or "Customer") — and Scribase ("Scribase", "we", "us", or "our"). They govern your access to and use of the Scribase application cloud, including the hosted platform, the web console, the command-line interface, the control API, client libraries, and the documentation (together, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity. If you do not agree, do not use the Service.

If you process personal data of your own end users through the Service, our Data Processing Agreement (available at https://scribase.com/legal/dpa) forms part of these Terms and describes the roles and obligations of each party. Our Privacy Policy (at https://scribase.com/legal/privacy) explains how we handle personal data for which we are the controller.

2. The Service

Scribase is an application cloud. It provides a managed PostgreSQL database with row-level security, an authentication service, object storage, realtime change streams, serverless functions, preview branches, project import, and a control API and CLI for provisioning and managing projects. The Service is designed to be compatible with widely used open-source Postgres backend client libraries and tooling, and to let you export your entire stack and run it elsewhere.

Changes to the Service

We continuously improve the Service and may add, change, or remove features. We will not make a change that materially degrades the core functionality of a paid plan during your then-current billing period without notice. If we discontinue a feature you depend on, you may export your data and terminate as described below.

Beta and preview features

Features we identify as beta, preview, experimental, or similar are provided for evaluation, may be changed or withdrawn at any time, and are excluded from any service-level commitment and from the warranties in these Terms.

3. Accounts and security

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials, API keys, and access tokens.

• You must be at least the age of majority in your jurisdiction to use the Service.
• You are responsible for the acts and omissions of anyone you authorize to access your projects, including team members and service accounts.
• Notify us promptly at the security contact if you suspect unauthorized access, credential compromise, or any breach of security.
• We may suspend access to protect the Service or other customers if we reasonably believe your account is compromised or is being used in violation of these Terms.

4. Acceptable use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to, and not to permit anyone to:

• Violate any applicable law, regulation, or third-party right, including intellectual property, privacy, and data-protection rights.
• Upload or transmit malware, or use the Service to distribute malicious code or conduct phishing, spam, or fraud.
• Attempt to gain unauthorized access to the Service, other customers’ data, or the underlying infrastructure, or probe or test the vulnerability of any system except through our responsible-disclosure process.
• Interfere with or disrupt the integrity or performance of the Service, including through denial-of-service techniques or by circumventing usage limits, rate limits, or access controls.
• Resell, sublicense, or provide the Service to third parties as a standalone hosting product except as expressly permitted by your plan.
• Use the Service to store or process content that is unlawful, or that you are not authorized to store or process.

Our Acceptable Use Policy at https://scribase.com/legal/acceptable-use describes these rules in more detail, including the limits on sending email from your projects, and forms part of these Terms.

We do not routinely monitor Customer Data, but we may investigate suspected violations and remove content or suspend workloads that we reasonably determine violate this section or create risk or liability for us or other customers.

5. Your data and ownership

"Customer Data" means all data, content, database records, files, schemas, and configuration you or your end users submit to or generate within the Service. As between the parties, you own and retain all rights in your Customer Data. We claim no ownership of it.

You grant us a limited, worldwide, non-exclusive license to host, copy, transmit, cache, back up, and process Customer Data solely as necessary to provide, secure, and support the Service, and to comply with your instructions and applicable law. Where Customer Data includes personal data, our processing is further governed by the Data Processing Agreement.

Portability and export

Portability is a core commitment of Scribase. At any time during your subscription you may use scribase export to produce a checksummed bundle of your database, storage objects, authentication configuration, and project settings that can be restored and run elsewhere. We do not use technical or contractual measures to trap your data or to make leaving the Service artificially difficult.

You are responsible for maintaining your own copies of Customer Data where continuity matters to you. The export tooling and our backups are complementary to, not a substitute for, your own backup practices.

6. Plans, fees, and billing

Scribase has two hosted plans. Per project: $9 per project per month. Unlimited: $299 per month for any number of projects in an organization, under the fair-use quotas on the pricing page. Current prices and what each plan includes are published at https://scribase.com/pricing and form part of these Terms.

• Payments are processed by Creem (creem.io), which acts as our merchant of record. Creem collects the payment, handles applicable sales tax and VAT, and issues your receipt. Card details are entered on Creem's checkout and are never stored by Scribase.
• Scribase uses a prepaid balance. At sign-up we may ask for a one-time $1 card check. It is not a fee: the full $1 is credited 1:1 to your balance.
• Plan fees are charged daily from the balance: one thirtieth of the monthly price per project per day (or of the Unlimited price per day), prorated. Capacity packs you add are charged from the same balance until you remove them.
• You add funds with one-time top-up payments that you confirm at checkout. Auto top-up only shows you a checkout link when your balance is low; your card is never charged without your confirmation.
• If your balance reaches zero, projects keep running for 72 hours, then pause. Paused projects keep their data and resume when you add funds.
• We may change prices with at least 30 days’ notice. A change never applies to charges already taken from your balance.

7. Cancellation and refunds

Monthly plans can be canceled at any time from Billing in the console, with no notice period and no cancellation fee:

• To stop paying for a project, delete it. Its daily charge stops from the next day.
• To leave the Unlimited plan, switch back to per-project pricing in Billing. The daily Unlimited charge stops from the next day.
• To stop everything, delete your projects and turn off auto top-up. Nothing further is charged, because no recurring card payment exists.
• To close your account, email support@scribase.com from the address on the account.

Refunds. If you close your account, you can ask for a refund of your unused prepaid balance by emailing support@scribase.com. Refunds are issued through Creem, as merchant of record, to the original payment method. Daily charges already applied for days a project existed are not refunded, unless the charge was our error or the law requires it. If a charge looks wrong, email us and we will correct it. Nothing in these Terms limits any statutory consumer rights you have.

8. Availability and support

We work to keep the Service available and performant and publish component-level status information. Unless a separate written service-level agreement applies to your plan, the Service is provided on a commercially reasonable-efforts basis without a specific uptime guarantee.

We may perform planned maintenance and will endeavor to schedule disruptive maintenance to limit impact. Emergency maintenance may occur without advance notice where necessary to protect the security or integrity of the Service.

9. Intellectual property and feedback

The Service, including its software, interfaces, and documentation, and all related intellectual property, are and remain owned by Scribase and its licensors. Except for the rights expressly granted to you in these Terms, no rights are transferred. Portions of the Service are built on open-source software that remains subject to its own licenses.

If you send us suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

Third-party names

Names such as Supabase, Firebase, and InstantDB appear in the Service and its documentation only to describe client compatibility and import tools. They are trademarks of their respective owners. Scribase is an independent product and is not affiliated with, endorsed by, or sponsored by any of them.

10. Confidentiality

Each party may receive non-public information of the other that is marked or reasonably understood to be confidential. The receiving party will use the other’s confidential information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and contractors bound by comparable obligations. This section does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law.

11. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", and to the maximum extent permitted by law we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement of your particular use case.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.

To the maximum extent permitted by law, each party’s total aggregate liability arising out of or relating to these Terms will not exceed the total fees you paid to us for the Service in the twelve months preceding the event giving rise to the claim. These limitations do not apply to your payment obligations, to a party’s indemnification obligations, or to liability that cannot be limited under applicable law.

13. Indemnification

You will defend and indemnify Scribase against third-party claims, and pay resulting damages and reasonable costs finally awarded or agreed in settlement, to the extent arising from your Customer Data or your use of the Service in violation of these Terms or applicable law. We will promptly notify you of the claim, give you control of the defense, and reasonably cooperate at your expense.

14. Term and termination

These Terms apply for as long as you use the Service. You may terminate at any time by canceling as described in the Cancellation and refunds section and closing your account. We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within a reasonable period after notice, or immediately where the breach causes risk to the Service or other customers, or as required by law.

On termination, your right to use the Service ends. You may export your Customer Data before termination and for a limited transition window afterward using the export tooling. After that window we may delete Customer Data in the ordinary course; deletion timelines and any backup retention are described in the Data Processing Agreement. Sections that by their nature should survive termination — including data ownership, disclaimers, limitation of liability, indemnification, and governing law — will survive.

15. Changes, governing law, and general terms

We may update these Terms from time to time. If we make a material change, we will provide reasonable notice, such as by posting the updated Terms with a new effective date or notifying you through the Service. Your continued use after an update takes effect constitutes acceptance of the revised Terms.

• These Terms, together with the Privacy Policy and Data Processing Agreement, are the entire agreement between the parties regarding the Service and supersede prior understandings on that subject.
• If any provision is held unenforceable, the remaining provisions remain in effect and the unenforceable provision will be modified to the minimum extent necessary.
• A failure to enforce a provision is not a waiver of the right to enforce it later.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Neither party is liable for failure or delay caused by events beyond its reasonable control.

Questions about these Terms, billing, or cancellation: support@scribase.com.